Restoration World WWJD              Home     
        6232 Executive Blvd.
     Exit 36 or Exit 38 off I-70                      
  Huber Heights, (Dayton) OH 45424
         1-937-236-5233

Fax Orders
Fax your completed order form 24 hours a day to 1-937-236-5272.
You must include a daytime telephone number so that we may contact you.

Credit Card Payment
We accept Visa, MasterCard, Discover, checks or money orders. Orders paid for by check will be slower to ship as the check must clear your bank and the funds deposited in our bank before we will ship. Money orders will be first deposited and bank checked due to counterfeit money orders
According to company policy, we do not charge any credit card
until the shipment is ready to leave our docks, unless directed by the customer to do so.
If we are not able to fill your entire order due to a manufacturer's
back-order problem we do not charge you for what is not shipped.

Shipping Info
Items too large for UPS Ground must be shipped truck freight.
Truck orders must be prepaid with a money order, credit card, or cashiers check.
Freight items are non-returnable and non-refundable.
Ohio residents add 7.5% sales tax.

Outside the U.S.
We require orders outside the United States to be prepaid with a money order,
cashiers check, or credit card in U.S. funds.  All sales are final.

Returns / Refunds
All returns must be pre-authorized by calling 1-937-236-5233 for an authorization number.

Damage
It is the customer's responsibility to inspect packages immediately in the presence of the carrier. Please make sure that you or your agent is physically present to receive your shipment. This is the only way to prove that the carrier has damaged your shipment. If the package is just left on your premises there is no proof to the carrier that damage did occur while in the carrier's possession. When a shipment arrives that is damaged, the carrier should write the details of damage on your delivery sheet and you must require the carrier to do so. You must contact the carrier to send a representative to inspect the damaged package as that is the only way you will receive compensation for your shipment.
Restoration World cannot nor will not be held liable for a claim on damaged merchandise unless the above procedure is followed. UPS ground is our primary carrier although we are not limited to such.

Shortages
Check your order as soon as you receive it.
You MUST notify us of any shortage within one business day of delivery.
Restoration World will not be responsible for shortages after this one day period.
All shipments are inspected for accuracy before shipment by two separate departments.

Prices
Prices are subject to change without notice, due to our manufactures monthly updates.
We will notify you before shipment if there is a price discrepancy.

Backorders
Backorders are indicated by a "BO" on your invoice.  Should we not have one of your items in stock we will backorder the item.  If you request no backorders, we will cancel all items you have ordered that are on backorder.  We reserve the right to cancel backorders after 60 days but will not do so if directed by the customer that their wish to wait on shipment will be indefinite.
We do not charge a customer for any backordered item until it is in stock and ready for shipment,
unless it is a special ordered item / items at the customer's direction and is non-refundable
per customer's agreement to purchase under these circumstances.

Refused Shipments
All shipping charges and storage charges will be the responsibility of the customer. There is a 20% handling fee for all refused shipments or shipments that the customer has neglected to receive or to pick up from the Postal Service, FedEx, UPS or Truck Line.